WE PRESENT YOU OUR ROBOTICS & E-COMMERCE UNIT

The Clevertech Robotics & E-Commerce Operation Unit was established in 2021 to respond to the entry of significant workloads from a global leader in the e-commerce sector. This introduced a production model deeply different from Clevertech’s traditional business, historically based on highly customized, almost prototypical solutions.

The robotics and E-Commerce Unit is built on a scalable, repetitive, and serial production model, with machines designed to be replicated and industrialized efficiently.

From Custom Projects to Serial Production

Traditionally, Clevertech develops highly tailored systems. With the Robotics & E-Commerce Unit, the focus shifts to repeatability as a core value driver.

Over time, the model has evolved into a structured co-engineering approach with the customer, covering design, development, industrialization, and full product lifecycle management.

Each technology follows defined stages before serial production:

• Testing
• Pre-series
• Serial production
• adaptations for specific geographic areas

Dedicated Organizational Structure

The E-Commerce Unit now includes:

• dedicated procurement and purchasing functions
• a specific production area
• a dedicated technical and manufacturing team

Other functions remain shared with the Clevertech organization.

Resources include:

• about 10 dedicated office staff
• a dozen mechanical assembly operators
• around 10 electricians for machine wiring

Thanks to standardization, onboarding new resources is fast and effective, even with limited initial skills.

Planning and Production Flexibility

Production is launched during a pre-planning phase with the customer, often before the formal order is issued. This phase evaluates:

• production capacity
• feasibility
• workload distribution
• supplier and sub-supplier involvement

A distinctive feature is the shared management of installation sequencing: sites, priorities, and weekly volumes may change quickly. Therefore, the ability to adapt the production plan is a strategic asset.

The plan is reviewed weekly with the customer through:

• technical meetings on design changes
• structured change management
• updated validations
• quality and lessons learned sessions

Quality, Continuous Improvement and Transparency

With a large installed base, any issues are analyzed using structured methods such as:

• Root Cause Analysis
• 8D Reports
• Lean Manufacturing tools

Corrective actions are followed up rigorously.

The customer benefits from full visibility on the production plan, with frequent visits, shared schedules, and constant performance monitoring. In serial production, timing is critical: even a single delay can trigger cascading effects across the supply chain.

Seasonality and Logistics Management

Installations follow strong seasonality, except for greenfield projects.

To handle production peaks, Clevertech has created an intermediate buffer storage area, optimizing flows, shipments, and synchronization with customer sites.

The Value of the E-Commerce Unit

Key benefits recognized by customers include:

• high priority flexibility
• reduced time-to-production
• operational standardization
• fast training
• advanced coordination across functions, suppliers, and customers

Reducing internal transit time and ensuring production continuity are core challenges, making planning and coordination the operational heart of Clevertech’s Robotics & E-Commerce Unit.